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​Salesforce.com: buyer beware - see how one financial services firm is saving $13,000 per month. Click here to read the case study

​Microsoft Dynamics CRM vs. Salesforce.com.

Every business relies on customer relationships to build and grow value over time. As you evaluate the right customer relationship management (CRM) solution for your business, it’s important to evaluate the total solution—including the user experience, product functionality, and support costs. It’s also important to select a product that will grow with your business as it expands over time.

If you’re considering Salesforce.com, you should seriously evaluate both its functionality and its pricing options. Compare Microsoft Dynamics CRM to Salesforce.com and you’ll see that Microsoft provides a world-class CRM solution that works with your other Microsoft products, at a reasonable cost.
Compare and decide
SALESFORCE.COMMICROSOFT DYNAMICS CRM
  • High price and hidden charges

    Salesforce.com CRM editions are priced at a premium relative to the other vendors in the CRM industry.  In fact, customers should beware of upcharges and hidden charges as terms are negotiated, and they should also know that lower priced editions often do not have needed functionality. ​

    Starting at $125/user/month2

    One-price-for-all functionality

    Microsoft Dynamics CRM Online is offered at one-price-for-all functionality.  Partner solutions are an additional cost, but often cost customers significantly less than Salesforce.com and can provide far more value.​

    Starting at $44/user/month3

  • No Service Level Agreement (SLA)
    ​Salesforce.com does not offer a service level agreement.
    99.9% Service Level Agreement (SLA)
    ​Microsoft Dynamics CRM Online offers a financially backed, 99.9% uptime SLA.  Microsoft has consistently delivered an extremely high rate of uptime since the service was launched in April 2008, and we’re accountable to customers if the service does not meet SLA standards.
    Learn more about Microsoft's financially backed, 99.9% uptime SLA
  • Limited content access
    Salesforce.com offers a content library within its CRM solution, but only users that have Salesforce.com licenses can access its files.  Additionally, Salesforce.com charges approximately two times the extra storage fees compared to Microsoft Dynamics CRM Online, making an external file repository, like SharePoint, a necessity for many customers.  And to make things more challenging, Salesforce.com does not have SharePoint integration out of the box.
    Learn about the extra data storage fees
    SharePoint sites interoperability
    Microsoft Dynamics CRM Online provides license holders with 5GB of storage (as opposed to the 1GB that Salesforce.com offers), allowing businesses to store much more content directly within the product.  Additionally, Microsoft Dynamics CRM interoperates well with SharePoint, giving businesses a fast and simple way to leverage their existing investments in Microsoft SharePoint.​
    Store up to 5 GB of data - learn more
  • Doesn't close the loop
    ​For all organizations, the customer lifecycle is inextricably linked to other functions across a business, most notably the processes of taking orders and invoicing customers.  Salesforce.com customers who need order and invoice tracking are forced to build both objects and processes themselves, and that all takes time and money.
    Orders & invoice tracking
    ​Microsoft Dynamics CRM automates the Quote to Invoice business process and helps reduce clerical errors by sharing product, discount, shipping, taxes, and contract terms with other systems (e.g. ERP).  With Microsoft Dynamics CRM, we’ve made it possible to improve visibility of important information across the business, in turn helping drive sales productivity and improving customer service excellence.
  • Incomplete offline solution
    Salesforce.com allows users to access some CRM data through an offline client with some Salesforce.com editions—for a premium price.  In fact, the lowest list price available with offline access to CRM data is $90/user/month1 – more than double the regular list price ($44/user/month) of Microsoft Dynamics CRM Online.
    Strong offline productivity
    ​Microsoft Dynamics CRM can access offline data through Microsoft Outlook.  And Outlook users can keep an entire copy of their CRM information locally on their computer, allowing them to be productive when they’re working without internet connectivity.
  • Counter intuitive processes
    Salesforce.com offers a Microsoft Outlook add-on that behaves as a simple synching engine on some, but not all, CRM information.  As a result, Salesforce.com forces redundant activities (e.g. copy, paste) and counterintuitive processes on users, increasing probability of errors and negating productivity gains that could otherwise be accomplished.​
    Learn more about redundant activities that reduce productivity
    Office fluent user interface
    ​Microsoft Outlook users intuitively know how to use Microsoft Dynamics CRM because of its interoperability with, and functionality within, Microsoft Outlook.  As a result, users are able to adopt it more readily and companies quickly capture value from their Microsoft Dynamics CRM deployments.
​
Note:  The functionality items discussed above are delivered and supported features with the offering, not vendor or third-party provided unsupported add-ons.

1 Salesforce.com Professional Edition ($65/user/month) + Salesforce.com’s offline client ($25/user/month)
2 Salesforce.com Enterprise Edition (priced at $125/user/month) offers comparable CRM functionality to Microsoft Dynamics CRM Online ($44/user/month).  http://www.salesforce.com/crm/editions-pricing.jsp
3 Note that Microsoft Dynamics CRM Online promotional pricing of $34/user/month is valid through June 30, 2011.


 

 Dynamics CRM BLOG

 
Retrieving Data
Slamming the door on Salesforce.com
See why IGH Solutions left Salesforce.com for Microsoft Dynamics CRM. ​​
​"Because [Microsoft Dynamics CRM Online] works seamlessly with Outlook, we can automate workflows across sales, marketing, and operations in a way that we wouldn't have been able to if using Salesforce.com."
—Meg Heim, Vice President of Marketing, BioMedix
Read the full case study
​Don’t outgrow your CRM solution.
Consider the facts before deploying Salesforce.com.
​Try Microsoft Dynamics CRM Online today
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